Refund policy

Welcome! Please take a minute to review the shop policies below:

Thank you for your support! Collection by Rin is owned and operated by one individual so please have patience as I resolve any issues that arise. 

• We do not refund orders unless your items are damaged or defective. Please reach out within 30 days of receiving your order. If your items are damaged or defective, I will gladly send you a new one or issue you a refund for the damaged items only. 
• Please allow 4-7 days for your order to be processed before shipping. I will always do my best to get your order to you as fast as possible.
• Please note all items in the collection are handmade and made to order. No item is mass produced. Small imperfections may occur. 

I truly value your support and want to make sure you have a pleasant shopping experience with Collection by Rin. 

Please contact customer service at collectionbyrin@gmail.com for any issues or questions related to your order. 

- Karin 

Owner and creator of Collection by Rin